Help
Last updated: September 13, 2026
Billing and plans
Visit the Upgrade page to choose Pro with Monthly or Yearly billing. A Yearly plan cannot be changed back to Monthly during the current term.
Cancel a plan
Open your account menu and choose the cancellation option. This prevents the next renewal, while access normally continues until the end of the paid period. Paddle confirms the final status.
Payments and invoices
Paddle handles payment methods, invoices, taxes and payment support. For a payment or refund question, contact Paddle Buyer Support and keep your Paddle receipt available.
Refresh your plan status
If your plan status has not updated after checkout or a billing change, choose Sync subscription from your account menu. The server checks Paddle before updating the status shown in Happy Paws.
Account and privacy requests
For account access, correction, deletion or privacy questions, contact the Happy Paws support team using the email on your account. Tell us which page you were using, when the issue happened and any safe error code shown. Never send passwords, access tokens or payment-card details.
Policies
You can also read our Terms of Service, Privacy Policy and Cancellation and Refund Policy.